Every restaurant has its host or hostess. This person has the responsibility of immediately establishing the atmosphere of a restaurant for the customers when they first walk in the door. Their task is to greet customers with politeness and class and direct them to the appropriate table or accompany them to the table. They also provide clients with menus and let the customers know which waiter or waitress will be serving them. A host takes and schedule reservations over the phone. Besides, they may also help customers plan special events that will take place at the restaurant. For these events, hosts and hostesses may supervise and coordinate dining room staff.
Very often customers complain. In this case a hostess is the one to listen and make any necessary adjustments. Their task is also to make sure that all service stations are tidy and clean. And some of them may serve as cashiers. Nevertheless, their duties do not end with customer interaction. Moreover, they often interview, hire, train, and fire new staff. Host or hostess can sometimes schedule worker shifts and keep records of employee work times. It is not excluded that they can help the chef and owner in planning the menu.
A person who wants to become host or hostess should have a neat and attractive appearance. He or she has to have a polite and pleasant personality. It is important for such person to be able to function calmly in situations where stress is extremely high that’s why, customer relations skills of a hostess must be of the highest caliber.
As for the wages of host or hostess, they rely largely on the restaurant in which they work. For example, those who have little or no experience may earn an hourly wage of between $4.25 and $8.75. But those who have experience may earn as much as $13.50 per hour. It is possible for them to work shifts that include nights and weekends. An employer can give hosts and hostesses discounts on food and beverages. Health insurance and paid vacations are also offered by some large restaurants.
Very often only those applicants who have a high school diploma are hired for host or hostess positions. But there are usually no particular educational requirements. Most employers train hosts and hostesses on the job once they are hired. And for those who are more ambitious and envision a career in the restaurant industry, specialized training from schools specializing in restaurant occupations may be of special value. Hosts and hostesses may advance to waiter or waitress, dining room supervisor, or restaurant manager. This relies on the type and size of the restaurant in which they work.
This profession is interesting and many want to obtain it. Moreover, employment of hosts and hostesses is expected to increase about as fast as the average between 2002 and 2012. The occupation has an extremely high turnover rate, and most job openings are a result of workers leaving their jobs.